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    Bluelink Subscription

    Stay connected with your car.

Stay connected with your car.
Anytime and anywhere with Bluelink.

Bluelink Subscription is available for Hyundai customers to renew after the free three-year period directly through the Bluelink app. With Bluelink, you can enjoy exclusive Hyundai benefits, including remote vehicle control, roadside assistance, emergency assistance, real-time vehicle alerts, multi-device flexibility, and much more. Renew your Bluelink Subscription today and unlock these premium features at an attractive and affordable price with our yearly plan delivering exceptional value and convenience for Hyundai owners.

Why Subscribe to Bluelink?

- Convenience at Your Fingertips: Easily control your vehicle, even from a distance.
- Ensure Proper Health of Your Car: Monitor your car's condition in real-time for safer journeys.
- Drive with Peace: Security and comfort all in one.
- Your Safety is Our Priority: Extra security for you and your family in critical situations.
- Round-the-Clock Security for Your Car: Comprehensive protection for you and your Hyundai car.

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User Manual
Term & Conditions
Privacy Policy
E-brochure

FAQs


Question 1 - I have just purchased a new Hyundai vehicle. Do I need to pay to register for Bluelink?


No, you do not need to pay to use the Bluelink service when purchasing a new Hyundai vehicle. Bluelink is available free of charge for the first three years with the purchase of a new Hyundai. After the 3-year free trial period, if you
wish to continue using the Bluelink service, you will need to subscribe, and subscription fees will apply.



Question 2 - Where can I find the subscription expired date for the Bluelink service?

You can find your Bluelink subscription expiration date:


  • Open the Bluelink app.

  • Click on More at the bottom of the screen.

  • Select Vehicle Selection.

  • Choose your vehicle from the registered vehicle list.

  • Click on Subscription Information.

  • Your Bluelink subscription expiration date will be displayed.




Question 3 - Where can I check the status of my Bluelink subscription?


In the Bluelink app on your phone, go to the More page and select
Vehicle & Service Settings and tap Subscription Information.



Question 4 - What happens after the 3-year free Bluelink service period ends?

After the 3-year free Bluelink service period, access to Bluelink features will no longer be available. To continue using Bluelink services, you’ll need to subscribe to a paid plan.

Question 5 - Why should I subscribe to the Bluelink service?

After the 3-year free Bluelink service period, access to Bluelink features will no longer be available. To continue using Bluelink services, you’ll need to subscribe to a paid plan.


Question 6 - What if I choose not to continue my Bluelink subscription after the free 3-year period?

After the 3-year free Bluelink service period, access to Bluelink features will no longer be available.


Question 7 - What is the cost of a Bluelink subscription?

The available Bluelink subscription plan is priced at Rp599,000 for 1 year full access to all Bluelink features, including, with the following details:

  • Remote Control: Start your engine, set the temperature, locate your car, or lock your vehicle—anytime, anywhere.

  • Roadside Assistance: Immediate help whenever you need it.

  • Emergency Assistance (SOS): Extra security for you and your family in critical situations.

  • Vehicle Alerts: Notifications to keep your car in top condition.

  • Multi-Device Flexibility: Access Bluelink services from multiple devices, anytime, anywhere.




Question 8 - What subscription plans are available for the Bluelink service?

The available Bluelink subscription plan is priced at Rp599,000 for 1 year full access to all Bluelink features, including, with the following details:

  • Remote Control: Start your engine, set the temperature, locate your car, or lock your vehicle—anytime, anywhere.

  • Roadside Assistance: Immediate help whenever you need it.

  • Emergency Assistance (SOS): Extra security for you and your family in critical situations.

  • Vehicle Alerts: Notifications to keep your car in top condition.

  • Multi-Device Flexibility: Access Bluelink services from multiple devices, anytime, anywhere.




Question 9 - Is there a difference in subscription pricing for different car models?

Currently, there is no difference in subscription package pricing for any car models. Bluelink subscription plan is available as a single package priced at IDR 599,000 for one year.


Question 10 - How do I subscribe to the Bluelink service?

Here are the steps to subscribe to Bluelink service:

  • Open your Bluelink app.

  • Select Bluelink Plan from the Home page.

  • Tap Renew Subscription.

  • Choose your desired Subscription Plan.

  • You will be directed to the Order Details page.

  • Review your Purchase Details and Payment Details to ensure accuracy.

  • If you have a promo code, tap Enter Promo Code.

  • Enter your promo code and tap Apply.

  • Tap Use Promo Code to confirm.

  • If you wish to enable auto-renewal, select Auto-Renewal.

  • Tap Yes, Activate to confirm auto-renewal.

  • Review the Terms & Conditions and select I Agree.

  • Review the Privacy Policy and select I Agree.

  • Tap Place Order.

  • Choose your preferred Payment Method.

  • Complete the payment process.

  • Ensure you receive a Payment Successful notification.

  • Verify that you receive a Bluelink Activation Successful notification.

  • Reconfigure your vehicle's head unit via the Bluelink settings menu.




Question 11 - How long is the subscription period for the Bluelink service?

The available Bluelink subscription plan is priced at Rp599,000 for 1 year full access to all Bluelink features, including, with the following details:

  • Remote Control: Start your engine, set the temperature, locate your car, or lock your vehicle—anytime, anywhere.

  • Roadside Assistance: Immediate help whenever you need it.

  • Emergency Assistance (SOS): Extra security for you and your family in critical situations.

  • Vehicle Alerts: Notifications to keep your car in top condition.

  • Multi-Device Flexibility: Access Bluelink services from multiple devices, anytime, anywhere.




Question 12 - Can I purchase a Bluelink subscription directly at a nearby dealership?

Currently, Bluelink subscriptions cannot be purchased directly from a dealership and are only available through the Bluelink app.


Question 13 - Can I access Bluelink subscription from multiple devices?

Bluelink subscription for a single vehicle can be accessed on multiple devices.


Question 14 - Do I need to re-enrollment when starting a Bluelink service subscription?

No, you do not need to re-enrollment when starting a Bluelink service subscription.


Question 15 - Will my expired date be updated if I subscribe to the Bluelink service?

If you subscribe to the Bluelink service, you only need to reconfigure the Head Unit, and your due date will automatically update based on the activation date and the duration of the subscription package you choose.


Question 16 - If I uninstall Bluelink app, will my Bluelink subscription continue?

If you uninstall the Bluelink app, your Bluelink subscription period will continue as per the plan selected at activation.


Question 17 - What happens to my Bluelink service subscription if I change my phone number or email?

If you change your phone number or email, the active period of your Bluelink service subscription will continue as per the subscription plan you selected during activation.


Question 18 - What if I sell my car but still have an active Bluelink subscription? Can I transfer the subscription to someone else?


To transfer ownership of your Bluelink account, including active subscription, to someone else, please contact the Bluelink support center to request account ownership transfer. After ownership verification, a Bluelink service operator
will assist in registering your vehicle under the new approved owner. The Bluelink service will remain active until the end of the subscription period.



Question 19 - What happens to my Bluelink subscription if I switch devices?


If you switch devices, your Bluelink service subscription will remain active and will continue according to the period you selected during activation. You only need to download the Bluelink app on your new device, log in with the same account, and all your Bluelink services will remain available without interruption



Question 20 - What happens to my Bluelink subscription if I switch devices?


If you switch to a new device, your Bluelink subscription will remain active and continue according to the period you selected during activation. Simply download the Bluelink app on your new device, log in with the same account, and enjoy uninterrupted access to all your Bluelink services.



Question 21 - Can I renew my Bluelink subscription before the expired date?

Yes, you can renew your Bluelink subscription before the expiration date (up to 6 months in advance). The new subscription period will automatically begin after your current subscription expires.


Question 22 - Will I be charged immediately when subscribing to Bluelink service?

Yes, when you subscribe to the Bluelink service after 3-years free, the fee will be charged immediately for the selected subscription plan.


Question 23 - Can I enable automatic subscription renewal?


Yes, you can set up Auto Renewal for Bluelink subscription to ensure your subscription remains active with payments made automatically at each billing period. Auto Renewal is only available with certain payment methods. Here are the
steps to set up automatic renewal:


  • Open your Bluelink app.

  • You will receive a notification that your Bluelink free usage period has ended.

  • Select Convert to a paid plan.

  • Select Renew Plan.

  • Choose Subscription Plan.

  • You will be directed to the Order Details page.

  • Ensure the Subscription Plan Details and Payment Details are correct.

  • Select Auto Renewal if you want the subscription to automatically renew.

  • Select Yes, Activate if you want the subscription to automatically renew.





Question 24 - Can I choose not to enable Auto Renewal for my Bluelink subscription?


Yes, you can choose not to enable Auto Renewal by not tapping the Auto Renewal button on the
Order Details page. The subscription renewal for your Bluelink will be done manually by you.



Question 25 - Can I cancel automatic renewal?

Yes, you can cancel your automatic subscription renewal at any time. Follow these steps:

  • Open the Bluelink app and select Bluelink Plan from the Home page.

  • Tap Stop Auto-Renewal.

  • Confirm by selecting Yes, Stop.

  • Ensure you receive a notification confirming that your automatic renewal has been canceled.




Question 26 - What happens to my Bluelink subscription if I share the Bluelink app with someone else for the same Hyundai vehicle under the same VIN?


If you share the Bluelink app with someone else for the same Hyundai vehicle using the same NIK, the Bluelink subscription will remain active for both the owner's account and the shared account.


Question 27 - What if I own more than one vehicle? Do I need a subscription for each vehicle or just one?

Bluelink subscription is valid for one VIN only. Therefore, if you own more than one vehicle, you will need a separate subscription for each vehicle.


Question 28 - How do I update my payment method?

To update your payment method, you will need to cancel your existing automatic renewal and then complete a new transaction with your preferred payment method. Follow these steps:

  • Open the Bluelink app and select Bluelink Plan from the Home page.

  • Tap Stop Auto-Renewal.

  • Confirm by selecting Yes, Stop.

  • Ensure you receive a notification confirming that your automatic renewal has been cancelled.

  • Create a new transaction using your new payment method.




Question 29 - What happens if my Bluelink subscription payment fails?


If your payment fails, you’ll receive a Payment Failed notification. Please check your payment details and try the transaction again for your Bluelink
subscription.



Question 30 - What happens when my Bluelink subscription expired?

Once your Bluelink subscription expired, access to all Bluelink features will no longer be available. To continue using Bluelink services, you will need to renew your subscription.


Question 31 - Can I cancel my Bluelink subscription?

Bluelink subscriptions cannot be canceled mid-term. Your subscription period will continue for the full term as selected upon activation.


Question 32 - Can I pause my Bluelink subscription?

No, Bluelink subscriptions cannot be paused. The subscription period will continue uninterrupted from activation.


Question 33 - Is it possible to receive a refund for my Bluelink subscription?

Refunds are not available for Bluelink subscriptions.