New Car Replacement Guarantee

Terms:

• Applies to the sale (Retail Sales) of any Hyundai model.
  


• This warranty is valid for 1 year after the vehicle handover date.
  


• This guarantee applies if the customer's Hyundai vehicle is involved in an accident resulting in damage with a repair cost of at least 50% of the vehicle price.
  


• Hyundai Motor Indonesia will withdraw the car and replace the damaged vehicle with a unit of the same type and color.
  


• If a customer has private vehicle insurance and chooses to make a claim (Total Loss) using personal vehicle insurance, then the customer is entitled to an allowance of Rp. 25,000,000 for STARGAZER/STARGAZER and IDR 30,000,000 for CRETA, The all-new KONA Electric, IONIQ 5, IONIQ 5 N, IONIQ 6, New TUCSON, The all-new SANTA FE, PALISADE, and STARIA from Hyundai Motor Indonesia for each approved claim.
  


• If the customer who meets the requirements for this warranty claim is still under contract with a financing company (leasing), the customer will still be obliged to pay the car installments according to the contract, and the Dealer is obliged to assist in processing the application for a fiduciary replacement guarantee in the form of a BPKB for the old unit with a new unit at the related leasing partner.
  


• If there are costs incurred in activities related to the claim process of the New Car Replacement Guarantee program such as Towing, then the Customer is entitled to a maximum reimbursement of IDR 2,500,000 (two million five hundred thousand rupiah) per vehicle by submitting documentation and cost details.
  


• The claim process must be done by:
  
  
  
  • The customer must report to the Hyundai Call Center within a maximum of 30 days after the accident.
    
  
  
  • The customer must attach a traffic accident report from the police station.
    
  
  


• The customer will not be charged for the replacement of this new unit, except for the costs incurred for:
  
  
  
  • BPKB warranty replacement admin fee from leasing.
    
  
  
  • Temporary license plate (STCK) fee at customer's request.
    
  
  
  • Special police number plate fee at customer's request.
    
  
  


• The vehicle conditions that must be met in this program claim are:
  
  
  
  • Never been sold to another party.
    
  
  
  • Vehicles used for rental purposes.
    
  
  
  • Using genuine Hyundai spareparts.
    
  
  


• Exclusion for damage not covered by this program are:
  
  
  
  • Natural disaster (earthquake, landslide, floods, volcanic eruption, etc).
    
  
  
  • Fire not caused by a traffic accident.
    
  
  
  • Illegal driving actions, e.g. driving under the influence of alchohol.
    
  
  
  • Intentional accidents.
    
  
  
  • Riots, war, or terrorism.
    
  
  


• The replacement of the new unit will be completed within 60 days after the claim is approved and the documents (STNK and BPKB) of the old unit is received by HMID.