New Car Replacement Guarantee

Mechanism:

• Valid for sales (Retail Sales) of Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA.
  


• This warranty is valid for 1 year after the vehicle handover date.
  


• This guarantee applies if the customer's Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA.
  


• Hyundai Motor Indonesia will withdraw the car and replace the damaged vehicle with a unit of the same type and color.
  


• If a customer has private vehicle insurance and chooses to make a claim (Total Loss) using personal vehicle insurance, then the customer is entitled to an allowance of Rp. 25,000,000 for STARGAZER/STARGAZER 30,000,000 for CRETA, The all-new KONA Electric, IONIQ 5, IONIQ 6 from Hyundai Motor Indonesia for each approved claim.
  


• If the customer who meets the requirements for this warranty claim is still under contract with a financing company (leasing), the customer will still be obliged to pay the car installments according to the contract, and the Dealer is obliged to assist in processing the application for a fiduciary replacement guarantee in the form of a BPKB for the old unit with a new unit at the related leasing partner.
  


• If there are costs incurred in activities related to the claim process of the New Car Replacement Guarantee program such as Towing and the like, then the Customer is entitled to a maximum replacement of Rp. 2,500,000 (two million five hundred thousand rupiah) per vehicle by submitting documentation and cost details.
  


• The warranty claim submission process can be done by:
  
  
  
  • The customer must report to the Hyundai Call Center within a maximum of 7 (seven) days after the accident.
    
  
  
  • The customer must attach a traffic accident report from the police station.
    
  
  


• The customer will not be charged for the replacement of this new unit, except for the costs incurred for:
  
  
  
  • BPKB warranty replacement admin fee from leasing.
    
  
  
  • Temporary license plate (STCK) fee at customer's request.
    
  
  
  • Special police number plate fee at customer's request.
    
  
  


• The vehicle conditions that must be met in this program claim are:
  
  
  
  • Never been sold to another party.
    
  
  
  • Vehicles used for rental purposes (except for sales in the province of Bali).
    
  
  
  • Using genuine Hyundai spareparts.