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Customer Protection Program

Medical expense coverage for drivers and passengers of the all-new Hyundai KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA, should they be involved in a traffic accident and require medical treatment at a hospital.

Mechanism:


  • Valid for sales (Retail Sales) of Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA.

  • This warranty is valid for 1 year after the vehicle delivery date.

  • The maximum amount that can be claimed for this program warranty is the sum of medical expenses as per the invoice issued by the hospital, or a maximum of Rp. 100,000,000 with the number of insured persons:

    • Hyundai STARGAZER 7-Seat: Maximum of 7 insured persons.

    • Hyundai STARGAZER 6-Seat: Maximum of 6 insured persons.

    • Hyundai CRETA: Maximum of 5 insured persons.

    • Hyundai The all new-KONA Electric: Maximum of 5 insured persons.

    • Hyundai IONIQ 5: Maximum of 5 insured persons.

    • Hyundai IONIQ 6: Maximum of 5 insured persons.


  • This warranty can only be claimed once for each insured unit.

  • Customers are required to report to the Hyundai Call Center within a maximum of 30 days after the accident.

  • Types of medical actions covered by this program include:

    • Inpatient treatment costs (excluding food).

    • Doctor's examination fees, X-Ray examinations, or surgeries at the hospital.

    • Ambulance costs from the accident location to the hospital or inter-hospital ambulance if the patient needs specialized treatment at another hospital upon doctor's recommendation.


  • The document requirements for claiming this warranty are:

    • Traffic Accident Certificate from the local Police.

    • Original invoice from the hospital handling the driver and passengers.

    • Diagnosis by the hospital doctor handling the driver and passengers.


  • Factors that may invalidate the warranty under this program include:

    • The vehicle has been sold to another party.

    • Use of non-standard tires and rims from the manufacturer.

    • Vehicles used for rental purposes (except sales in Bali province).


  • Hyundai Motors Indonesia reserves the right to reject claims for this tire warranty program if they do not comply with the stipulated provisions.