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Tire Protection Program

The guarantee covers the replacement cost of new tires with the same type and size if damaged (exploded/torn) and rendered unusable due to a traffic accident. This guarantee is valid for up to 1 year after receiving the vehicle.

Mechanism:


  • Applies to the sale (Retail Sales) of any Hyundai model.

  • This guarantee is valid for 1 year after the date of handover of the vehicle to the customer.

  • This guarantee applies if the tire is damaged in the form of a tear or explosion due to a traffic accident so that it is no longer suitable for use and the customer must replace it with a new tire of the same size and type.

  • Customers have the right to apply for reimbursement of new purchase costs in the amount of:

    • IDR 1.000.000 per tire (STARGAZER, STARGAZER X, CRETA).

    • IDR 3.000.000 per tire (The all-new KONA Electric)

    • IDR 4.000.000 per tire (The all-new SANTA FE, PALISADE, STARIA, The new TUCSON.)

    • IDR 6.000.000 per tire (IONIQ 5, IONIQ 5 N, IONIQ 6)


  • Each customer can only replace a maximum of 4 tires within 1 year of this program guarantee.

  • Customers can purchase new tires at any tire shop as long as the tires used are the same size and type as the standard tires from the manufacturer.

  • How to report claims for this program:

    • Customers are required to report to the Hyundai Call Center within a maximum of 7 (seven) days after the accident.

    • Customers are required to attach a traffic accident certificate from the local police office and attach photos of tire damage.

    • Customers must attach an invoice for purchasing new tires.


  • Things that can invalidate the guarantee for this program are:

    • The vehicle has been sold to another party.

    • Using tires and rims that are not standard from the manufacturer.

    • Vehicles used for rental purposes.

    • Accidents caused by driving or driving that violate the rules.

    • Tyre damage due to worn, inflated, used racing or off-road tires.


  • Hyundai Motor Indonesia has the right to refuse to submit a claim for this tire guarantee program if it does not comply with the regulated provisions.