Many vehicle owners often worry about various risks on the road, such as accidents, costly repairs, and limited after-sales services that make vehicle maintenance a hassle. Moreover, not all automotive brands provide comprehensive guarantees that offer users a sense of security and maximum protection.
This uncertainty often makes the driving experience less enjoyable. Accidents or vehicle damage can lead to significant expenses and wasted time dealing with repairs. In addition, the unavailability of spare parts and suboptimal service can further increase concerns for car owners. Ideally, every driver should be able to enjoy their journey without having to worry about technical issues that may arise on the road.
Hyundai Jamin
Hyundai Jamin is a program from Hyundai Motors Indonesia designed to provide peace of mind and comfort to Hyundai vehicle owners. This program includes various guarantees that protect consumers from potential risks during vehicle ownership.
The main benefit of Hyundai Assurance is to provide financial protection and comprehensive after-sales service so that consumers can enjoy a worry-free driving experience without unexpected expenses.
Medical Expense Guarantee for Customers*
Medical Expense Guarantee for Customers
of Hyundai Assurance provides reimbursement for medical expenses resulting from traffic accidents while driving. The main advantage is peace of mind, as customers don't need to worry about treatment costs caused by accidents. Hyundai covers medical costs including hospital inpatient care (excluding meals), doctor consultations, x-rays, surgeries in hospitals, and ambulance services from the accident location to the hospital.
Loan Repayment Guarantee*
Loan Repayment Guarantee
ensures that remaining loan payments on Hyundai vehicles will be covered in the event of a traffic accident resulting in permanent physical disability that prevents the owner from earning an income, or in case of death. Permanent disabilities include loss of vision, loss of both hands or feet, or any condition that renders one unable to work.
New Car Replacement Guarantee*
New Car Replacement Guarantee
offers a brand-new unit replacement of the same model, type, and color if a traffic accident results in damage with a total cost of at least 50% of the car's value. An additional benefit includes reimbursement for towing and related costs up to IDR 2,500,000, with the submission of documentation and cost details.
Tire Replacement Guarantee*
Tire Replacement Guarantee*
covers tire damage such as tears or blowouts caused by traffic accidents, making them unfit for use. This guarantee is valid for up to 4 original tires fitted at the time of vehicle delivery. Tire replacement can be claimed from 0 to 365 days after the vehicle handover date at 100% of the cost.
Buyback Guarantee*
Buyback Guarantee
ensures a 70% resale value of the vehicle's purchase price if customers trade-in their car for a new Hyundai. Certain terms and conditions apply, including the requirement that the car be well-maintained and meet Hyundai's specified standards. Validation and checks will be carried out by HSM or an appointed partner used car showroom.
Hyundai Jaga
Hyundai Jaga is an after-sales service program from Hyundai designed to provide convenience and peace of mind for Hyundai vehicle owners in Indonesia. This program includes services like a 24-Hour Call Center, Mobile Service, Roadside Assistance, and more, aimed at providing maximum support for vehicle care and operation.
The main benefit of Hyundai Care is easy access to comprehensive and responsive after-sales services. With services like a 24-Hour Call Center and Mobile Service, customers can easily get help anytime and anywhere, enhancing a safer and more comfortable driving experience.
24-Hour Call Center
Hyundai's 24-Hour Call Center
functions as an information and support center for customers in need of assistance with their vehicles. Customers can call 0-800-1-878-878 at any time. Services include product information, emergency assistance, service scheduling, and technical consultation.
Service @myHyundai
Hyundai offers the @myHyundai Indonesia app, available on Google Play Store and Apple App Store. It features service scheduling, nearby dealer information, repair status updates, and maintenance reminders.
24-Hour Genuine Parts
24-Hour Genuine Parts
ensures the availability of genuine Hyundai spare parts 24 hours a day through official Hyundai dealers. The benefit is ensuring that your vehicle always uses genuine parts that meet Hyundai standards, maintaining performance and safety.
Mobile Service
Mobile Service
provides maintenance and repair services at the customer's location. To make a reservation, customers can contact Hyundai's Call Center or use the @myHyundai app. Services include regular maintenance, minor repairs, and technical consultation — offering convenience without visiting a workshop.
Roadside Assistance
Roadside Assistance (RSA)
is Hyundai's emergency service for customers. By calling 0-800-1-878-878, customers can receive help such as towing and emergency repairs. Towing service is available throughout Indonesia to ensure help is accessible during road trouble.
Take Me Home x Grab Indonesia
Take Me Home x Grab Indonesia
provides alternative transportation while your car is being serviced. Customers can access the service by contacting Hyundai's Call Center to receive a Grab voucher code. Terms and conditions apply, including limited service areas and voucher availability based on Hyundai's policy.
Mobile Charging Service
Mobile Charging Service
offers emergency battery charging for Hyundai electric vehicles that run out of power during a journey. This service is available in certain areas and can be accessed by contacting the Hyundai Call Center — a fast solution in critical situations.
Body & Paint Service
Hyundai's Body & Paint Service
offers high-quality body repairs and painting at authorized Hyundai workshops listed on the official Hyundai website. The service uses modern equipment and trained technicians to ensure optimal repair results.
Booking Service
Customers can book service appointments through the Hyundai Booking Service page.
After filling out a form, they will receive confirmation via email or phone. On the scheduled day, they simply bring their vehicle to the designated dealer.
Maintenance
Hyundai makes periodic maintenance easy through scheduled and transparent service options. Customers can use the service reminder feature in the @myHyundai app or contact an authorized dealer to schedule maintenance. The key benefit is keeping the vehicle in optimal condition and extending its lifespan.
Warranty
Hyundai provides warranties covering basic vehicle components, engines, and specific spare parts. Warranty details include a time period or mileage limit, whichever comes first. Full warranty information is available in the owner's manual or from official Hyundai dealers.
OTA (Over the Air Software Updates)
OTA refers to Hyundai's wireless software update feature. It includes updates for the infotainment system, navigation, and other performance improvements. The main benefit is that your vehicle software stays up to date without needing a workshop visit.
Hyundai continues to innovate by introducing digital services that make it easier for customers to access vehicle-related information. The myHyundai app allows users to control various aspects of their vehicle — from service schedules to real-time vehicle condition monitoring.
*Terms and conditions apply.
